- In case of non-certified Diamond you are only placing order it’s not a purchase
- Confirmation of the order is subjected to the availability of the product.
- Once you have placed an order it will not be changed but may cancel if shipment has not been done
- In case wire transfer payment, your payment must reach to us within 5 working days after order is confirmed by us. We may cancel your order in case of payment delay.
- Product will be shipped strictly to the destination provided and approved by customer. It's prior responsibility of the customer to check and update the shipping and billing information. We will follow the information with us for shipping and billing.
- Shipment will be made immediately after receiving full payment of the ordered product.
- We are liable to pay only Freight and insurance of the shipped product up to FOB (Freight On Board). Other applicable taxes, duty etc is customer's liability.
- We can ship your purchased product from any of our regional or affiliated offices.
- USD 100 will be levied towards shipping and handling charges per invoice amounting below USD 15,000. Invoice amounting above USD 15,000 are absolutely free of cost. Free shipping to Hong Kong.
- No shipping charges applicable if stones are collected personally from our affiliated offices.
Conflict Free Policy
- SD DIAM (HK) LTD and its associates are manufacturer & direct distributor of high quality Diamonds, We buy Rough Diamonds from legislative source which compliance with UN resolution. We source rough diamond from reliable sources so we have a zero tolerance policy toward conflict Diamonds which prevent illegal Diamond trade.
- If any foreign buyer file suit that whether finish polish diamond manufactured out of only KP certified goods or not, our liability to prove only through documentary evidence, not up to mine testing.
- Price excludes Local taxes and duties if applicable.
- All prices mentioned on the site are in USD.
- Seldom, there could be human error, system or typographical errors, in the data uploaded, including the prices and may be the information is displayed inaccurately. Such errors may occur despite our every effort to avoid them. We reserve the right to rectify any and/ or all such errors when they occur and we do not accept such inaccurate or incorrect information especially pertaining to prices. In case a stone's listed price is lower or higher than the actual price, we will, either contact you for instructions before shipping or cancel the order and notify you of such cancellation. This decision is at our sole discretion. In such cases, if the product is already shipped, you will the difference between the actual and charged price will be paid by the concerning side or return the goods in accordance to business ethics. The prices are subject to change without prior notice. In case of any questions, please feel free to contact our customer service manager at firstname.lastname@example.org.
- We accept only advance payment.
- We accept cash payment also.
- We have gateway for payment -- wire transfer for time being.
- Payments of all confirmed orders must be paid in advance.
- Payment must be paid in full within 5 working days from the date of confirmation of your order.
- All Prices are based on advance payment terms only and prices are expressed in USD, unless otherwise stated and will be exclusive of any duties, taxes and/or bank charges.
Policy For Minor
- SD DIAM (HK) LTD does not knowingly collect personal information from a person below 18 years of age. If we come to know that we have collected personally identifiable information from such a person, we will delete that data from our systems.